New pricing for JIRA Service Desk and JIRA Core users

If we are using JIRA and JIRA Service Desk now (and Confluence), and will be using JIRA Service Desk and JIRA Core, will users that are agents no longer be included in the user count for the new JIRA Core pricing, only the service desk fee per agent?  That seems to be how this documentation reads: 

1 answer

1 accepted

This widget could not be displayed.
Jonas Spira Atlassian Team Oct 07, 2015

Hey Amanda!

JIRA Service Desk can now run as a standalone product or it can seamlessly integrate with JIRA Core or JIRA Software. This enables you to have your support teams working along side your development and business teams but with their own tailored experience per application.

Therefore, JIRA Service Desk agents do not count towards your JIRA Core (or JIRA Software) user tier.
For more information on adding JIRA Core and JIRA Software users to service desk projects, check out Setting up service desk users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

55 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you