Need to Track the Issues in Jira on the basis of Number of Customers

Hi,

When a JIRA Issue is Logged we have a custom field name "Customer". So if that issue is reported by multiple customer, the number of customers keep adding on in that filed. Now I want to fetch the issues bases on number of customers more than 1. Basically I want to find out the issue in JIRA who have more than one customer.

 

Regards

Deepak

2 answers

This widget could not be displayed.

You should look intog Scriptrunner or another suitable plugin to be able to increment the data you want to look at. Example a custom field called number of customers that you can filter on.

This widget could not be displayed.

Hopefully you are using a select list and not a free form text field.  If so you can either use ScriptRunner or create your own plugin to create a calculated field on the number of customers.    It should be pretty basic, fetch the customfield, get its value, get the length or size returned.

If using a free form text field, all bets are off.  You could use a splitter and hope the users used the same characters to split values.. but  wouldn't trust any free text field for this..  To many ways to spell/capitalize/acronym,"space/dash/underscore" the same customer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

50 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you