When a JIRA Issue is Logged we have a custom field name "Customer". So if that issue is reported by multiple customer, the number of customers keep adding on in that filed. Now I want to fetch the issues bases on number of customers more than 1. Basically I want to find out the issue in JIRA who have more than one customer.
Hopefully you are using a select list and not a free form text field. If so you can either use ScriptRunner or create your own plugin to create a calculated field on the number of customers. It should be pretty basic, fetch the customfield, get its value, get the length or size returned.
If using a free form text field, all bets are off. You could use a splitter and hope the users used the same characters to split values.. but wouldn't trust any free text field for this.. To many ways to spell/capitalize/acronym,"space/dash/underscore" the same customer.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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