We have Script Runner 220.127.116.11, using it to send a custom email to users but the users are receiving 3 or 4 of the same email for the same ticket.
Nothing in the Notification Schemes is triggering secondary emails.
I need this to stop as it is causing some confusion for the users.
Is this an issue with ScriptRunner?
There is way too much functionality with Script Runner to turn it off and there isn't a separate Test environment.
The Notification scheme has no recipients for the event that triggers the custom email.
Any other suggestions? Unless you know how to turn off just parts of script runner.
I assume you're using the Send custom email post function in one of your workflows.
Several questions to help debug this:
The emails are identical. The logs in the script listener only show the listener being triggered once. The outgoing mail log shows the email being sent multiple times but I haven't found why so many are being sent.
The emails are listening for a custom event that is only used once in one workflow.
The custom event is only in that one transition and the listener isn't listening for any other events.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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