We're moving JIRA (on prem) to a different server and for the most part everything works fine on the new box. A lot of our issue types and projects have custom icons and I noticed there are certain places in the UI where I get a "broken link" icon instead of the correct one. For example, if I go to the "Issue types" configure screen (in Administration–>Issues) all of the icons show up fine. But when I go to the "Search issues" screen in the List view, the custom icons are broken there.
I copied over the ../application-data/jira/logos/ and ../application-data/jira/data/avatars/ folders. Am I missing something else?
On the current browser that you are using delete all cached images to rule out that being affecting some pages and not others.
Then Check again these pages:
Go to the shell that your JIRA is installed on and run:
ps aux | grep java | cut -c1-16
The linux user that is running the JVM should be JIRA.
Make sure that that user has access to the data file:
cd /var/application-data/jira/data ll
If for example after doing the scp of the files the owner is still root change the owner and group to the user running the JVM allowing access to the files:
chown -R jira:jira /var/application-data/jira/data
Also make sure that your JIRA is looking at the right place:
Go to > System.
Select Advanced > Attachments
Check out the Attachment path. If it is correct then the Avatar path is correct as well.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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