Migration from one JIRA Cloud Instance to a new Cloud instance

I have followed the following support article:

https://confluence.atlassian.com/adminjiracloud/importing-issues-776636788.html

However upon logging into the new instance the system in unable to display the attachments. I have tried uploading attachments separably and doing a re-index; still no luck. The file size upload and time to upload match as the attachment size (zipped) is over 320mb.

Looking at the unzipped directory i see a proper file structure:

data/attachments/<project>/10000/<issuecode>/<file>

However i noticed that the "file" referenced above are just numeric in value vs the actual "filename" shown inside the issue; like "userpageA.png". 

To clarify, i see the correct file name in the new JIRA instance but upon click i get the message the image asset is not found. 

 

-Jonathan

1 answer

You can file support ticket: support.atlassian.com

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