Migrate from Jira cloud 1000.350.2 to Jira server 7.2.1

Dears,

 

we are trying to export information from JIRA Cloud to a new JIRA Server. We have followed the intructions but we have some problems:

  • If we want to include attachments on the backup we receive an error. Finally we have generated the backup without attachements.
  • When we try to import this information to our JIRA Server, we receive an error complaining that JIRA cloud is more recent than server and we have to downgrade. Moreover we have enabled the jira.downgrade.allowed=true flag.
  • After finishing the import we are not able to login with old users nor sysadmin.
  • After reboot the server we are able to login with sysadmin but the server can not enter.
  • After some reboots, finally the sysadmin has been able to log in and see the projects but no boards are present.
  • If we try to login as a normal user, the login screen waits forever.

 

What can we do in order to test successful the server versio of Jira?

 

Many thanks in advance,

 

Joan

1 answer

Errors are now being generated even when we do a JIRA cloud backup without attachments (see screenshot bellow).

Screen Shot 2016-09-27 at 10.33.33.png

 

We have made several attempts to restore the old backup (generated yesterday) on your JIRA server and all of them failed.

We tried to create a database both in mysql and postgres.

With mysql we got the folling error:

Screen Shot 2016-09-27 at 13.40.34.png  

After which we tried to remove the invalid characters as advised at https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html

For some reason, one time we ended up with a 500 error and had to start over (see screenshot bellow)

Screen Shot 2016-09-27 at 16.03.43.png

 

With postgres the problems continued occur and we got the 500 error once again.Screen Shot 2016-09-27 at 16.03.54.png

 

Your help would be much appreciated.

 

Regards.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

304 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot