Manually re-index after search template of custom field is changed.

I changed a custom field search template from "label" to "none." It looks like I need to manually re-index my instance in order for this change to take place. How do I perform this maually? I looked under system settings but I am not seeing an index option like the documentation suggests. (I am on a cloud instance.)

 

Thanks

1 answer

0 votes
Rachel Wright Community Champion Aug 03, 2017

Hi Stacie,

The "Indexing" feature is in the same place in both JIRA Server and JIRA Cloud.  In the Admin area, click the "Systems" link in the main nav.  Scroll down and look for the "Advanced" section in the left sidebar.  Click the "Indexing" link.

The direct link to this page: https://yourjiraurl.com/secure/admin/IndexAdmin.jspa

Also, while we're on this topic, I suggest you do this outside of normal business hours.  Sometimes you'll see performance issues with the "Background re-index" option and of course, for the "Lock JIRA and rebuild index" your users will be unable to use the application.

Hope this helps!

Rachel Wright

Thanks for the reply. When I go to that link I see a message that says "Indexing is not required in this version of Jira."

Do you know what else I might do to get my custom field search template to update?

Rachel Wright Community Champion Aug 03, 2017

Well that's odd!  I just re-visited my own Cloud instance and was able to reindex.  

Could you have a Cloud instance that's hosted by an Atlassian solution partner instead of by Atlassian?  Mine is hosted by Atlassian and the URL to is in the format: https://mycompanyname.atlassian.net.  Does yours look like that or something else?

Just guessing here,

Rachel Wright

That is the format of my instance too. Maybe I'll file a support ticket. 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

433 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot