Hi, I have a workflow with where the reporter gives many information and out of this several subtasks are created.
When a subtask is created there is also an email sent to the people in the department that is responsible for the subtask.
I achieved both with Scriptrunner. Custom E-Mail and Create Sub-Task.
Some of the information are not for the eyes of others. So I want them to be hidden in the view screen.
So maybe my concept is not the best.
What would you do to give the people just the information that they need and don't get a look onto other customfields?
Hi @Lars Brozinski ,
First I would check how confidential the information is. Because if it isn't confidential, you could just put the fields in different tabs on the screens (i.e. Project Lead, Worker, QA, ...). And it's usual a good thing if people can look everything up. This is in some ways exactly the idea behind a ticketing system.
But there are use cases where information shouldn't be available so let's assume your use case is one of them. Then I would work with an issue security scheme and set the issue security level in the create transition depending on the issue type. If you need different kind of sub-tasks, you'll need to do this for every workflow independently.
Jira is in general designed to be very open on project level, to enable team collaboration. That's why it will take some configuration time there to enable such a restrictive workflow
Not with Scriptrunner afaik.
Or you could alter your approach to create linked tasks in other projects where only the people have access, who are allowed to see the issue.
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