Jira sends double notification for Mention

When a user mentions another user in an issue comment, JIRA sends a "mention" notification to the mentioned user.

In my JIRA installation, I was stunned to notice that only for issues of one project, JIRA sends double notifications in this case. I don't know how to check this, because in the notification scheme of the project, there isn't any way to set mention event.

Where can I check?


Thanks in advance


1 answer

This widget could not be displayed.

I guess it boils down to this:

  1. People always get notified when they have been mentioned
  2. The second email most likely is the email triggered by the  "Commented" event 

Look at your notification scheme and look at the emails you receive. The summary of the email will most likely look different. e.g. XY has mentioned you in a comment vs. XY has commented on JIRA-XYZ

Hope that makes sense


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

96 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you