We have a strange problem. Resolution field for some tickets is set by developers, BUT there is no any transition or any other event (move, clone) in history, just info that resolution field changed by some developer (like he changed some custom field value). I asked devs about it, they said that they do nothing. So who knows what is it ? (maybe they use some IDE and accidentally change the resolution? )
The only way I can think of doing this is if you have the resolution field on an edit screen.
Please check the edit screens for the use of the resolution field. If you find any screens using it, remove it immediately - it's breaking stuff and you need to stop. The only screens you can have it on are transition screens in the workflow.
Nic, thx for help, I created filter for such cases and try to monitor it, maybe logs will help me. (but actually we don't have such scripts, it's strange).
Hi Joe, thx for reply. No the problem is that in history I see :
`SomeUser` made changes - 19/Feb/16 7:17 PM Resolution Fixed
so there is no any transition, and anyway I checked WF just in case
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