Hello, I took over the system from my predecessor and know myself not from hence .
The problem :
Active Directory users can not log on. I suspect JIRA no longer working properly.
I did the following without success :
Service jira stop
Service jira start
and also I 've tried :
Both unfortunately without success :/
Can someone help me? Thank you.
ich habe von meinem Vorgänger das System übernommen und kenne mich damit gar nicht aus.
Das Problem: Active Directory Nutzer können sich nicht mehr anmelden. Ich vermute JIRA läuft nicht mehr richtig,
Ich habe folgendes ohne Erfolg gemacht:
#service jira stop
#service jira start
und auch das habe ich probiert:
Beides leider ohne Erfolg :/
Kann mir jemand helfen?
As an admin, go to Admin -> User directories and check the status of the active directory connection. If that is not working, you will need to work out why and re-enable it. If it does say it is working, then you'll need to look at permissions and the groups that can log in.
In both cases, reading the <JIRA home>/log/atlassian-jira.log may tell you a lot about what's gone wrong.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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