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Jira moved to new server -> software not longer licensed


we had to move our Jira to a new server. Now when I look in "Versions and Licening" I see, that the software is not licensed but below this box, our license key printed.

What to do?



2 answers

0 votes
Sid Community Leader Dec 17, 2018 • edited

It might be because as server moves mean changing server-id strings.

But, I would email and fix this.

this might help

Hi @Frank Altensen,

that is usally no problem. Can you check, if your license key is correct entered? And if your license itself is still valid?

You just have to make sure to disable your old server, so that you don't get in trouble with your license.

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