Jira feedback upon auto closure

ANKITA BARBI December 27, 2016

Right now JIRA core is customized such that when you click on close button of a ticket, a MODAL opens and filling each field in that Modal, we click submit button and the ticket closes. Now a need is to add auto closure of the ticket (just changing the status to closed using automation plugin) and after the ticket closes automatically a mail is being sent to the end users which should direct them to the modal which actually opened after  clicking on close button. So how should I redirect the link to that specific modal. Can anyone please suggest?

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Nic Brough -Adaptavist-
Community Leader
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December 27, 2016

This won't work.  Your modal popup is part of the transition and what you're asking for is for it to happen after the transition completes.  You can have the users edit the issue after the transition though, that's where you need to send them.

ANKITA BARBI December 28, 2016

Hi Nic,

Thanks for the reply.

wat do u mean by "You can have the users edit the issue after the transition though, that's where you need to send them." What exactly do u mean by it. Can you please explain?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 28, 2016

You need to direct your users to click "edit" on the issues after the transitions.

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