Jira fails to load on https after upgrading to v6.4.12 from v6.2.4

Hi All,

We have recently upgraded our JIRA from 6.2.4 to 6.4.12 on test environment. The problem now is the application loads fine on http but doesn't load on https. Please find the error details below:


On Firefox: Your connection is not secure

I have also tried accessing the URL on the server and got the below error

wget on https gave 

OpenSSL: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
Unable to establish SSL connection error

where as, on http it gave 200 OK.

Our server.xml looks like the below:

<Connector port="8443" protocol="org.apache.coyote.http11.Http11Protocol"
maxHttpHeaderSize="8192" SSLEnabled="true"
maxThreads="150" minSpareThreads="25"
enableLookups="false" disableUploadTimeout="true"
acceptCount="100" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS" useBodyEncodingForURI="true"
keystoreFile="certificatepath" keystorePass="password"/>

And SSL is configured in setenv.sh as the below

SSL_CERT_ARGS="-Djavax.net.ssl.trustStore=/home/jirauser/.keystore -Djavax.net.ssl.trustStorePassword=***** -Djavax.net.ssl.keyStore=/home/jirauser/.keystore -Djavax.net.ssl.keyStorePassword=*****"

I couldn't figure out the error. Please assist me in resolving this.




1 answer

0 votes

That error means on e of three things usually - the server does not support the protocol in use, the server is configured to reject the cipher in use or your certificate is invalid or expired.

What server have you got in front of JIRA to provide the https and how is it configured for cipher and protocols?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,298 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you