Jira does not create an issue when subject line is empty

We have configured JIRA to create an issue for messages sent to our helpdesk; however, it does not create issues for messages with an empty subject line.  Is there a way to configure JIRA (cloud) to handle messages with empty subject lines?

1 answer

0 votes
Ignacio Pulgar Community Champion Apr 08, 2016

I don't think so, but maybe you can set a one-character summary via a post function on the first transition (the arrow which starts from the grey circle in the workflow).

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

662 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot