Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira core in Jira Service Desk

Hi,
my company uses an on-premise instance of Jira Service Desk and at the moment the version installed is 3.16.9; Jira version is 7.13.9
I did not follow this from the real beginning so it's not very clear to me if in Jira Service Desk package is included also Jira or if Jira was installed separately when the environment was set up.

I need to clarify this because we usually upgrade only Jira Service Desk so we would understand if we need to upgrade also Jira and eventually how.

Could someone help me?

Thank you

Valentina

1 answer

0 votes

Hi @Valentina 

Jira Server comes in mainly 3 flavours - Jira Core, Jira Service Desk and Jira Software. These 3 can be installed separately.

However Jira Service Desk and Jira Software already has Jira Core. So when you update Jira Service Desk you have the option to also update Jira Core with it but not necessarily. It depends which version of Jira Service Desk you want to use.

Take a look at this version history page for more information.

Ravi

Hi @Ravi Sagar _Adaptavist_ 
thank you for your answer.
However, whenever we have updated JSD there has never been asked whether to install Jira Core only or the entire package; I specify that because our instances has many customizations, we upgrade JSD manually running the installer on the VM.

In the version history you linked it is reported that Jira Service Desk 3.16.9 has Jira Server 7.13.9 and this corresponds with what I see in our system having upgraded always only JSD.

So my doubt at the moment is if it's reported a vulnerability on Jira Server, do we have to upgrade all JSD package (and patch for Jira Server will be inserted in it) because it is necessary to respect the corrispondance between the versions or can we upgrade only Jira Server to the patched version leaving unchanged JSD version?
In case the second option is the right one, how can we do this?

Thank you again

Valentina

Hi @Valentina 

If you have lot of add-ons and customisations then upgrade your Jira on a test instance first. Also take a look at the Enterprise Release, Atlassian will continue to support these releases for longer time and you can make sure that you are atleast on the recommended Enterprise Release. So that your instance will continue to get security updates (when you upgrade your instance) for a longer time. You can upgrade Jira and downgrade JSD if you want, provided it is compatible.

When there is a recommendation from Atlassian related to the security vulnerability you will find detailed information about the versions in the release notes.

Ravi

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,894 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you