Dear Friends,
We're testing balance Workload assigning here and we would like to check how we can config our automation to:
assigned A
Tickets to DO: 10
Tickets waiting user: 20
Assigned B
Tickets to DO: 11
Tickets waiting user: 5
I wish that the system does not consider the tickets in the status waiting for user to associate with A or B (in this case A based on the 10 tickets)
This video explains the functionality in detail with the other options too: https://youtu.be/hEh3MsoUxho
Thanks
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