As a consumer of ServiceNow and JIRA, I would like to create a bug in JIRA from a problem in ServiceNow. I would also like to get updates to the problem when comments are made in the bug.
You can start looking at the below threads in the SN community:
Mainly, the integration SNOW -> JIRA should be possible to be achieved by following the below guide:
While the communication JIRA -> SNOW should be achieved by using webhooks:
Let me know if this helps.
Best Regards,
Dario
Atlassian Cloud Support
Take a look at ConnectAll. ConnectAll has adapters for both JIRA and ServiceNow. You can request for a demo to learn more.
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