Whenever we access JIRA server from outside the local network, the gadgets are broken. The titles and other fields are displayed like this : "__MSG_gadget.xxxxxx". We have not been able to find any workaround for this issue so far. Kindly help us out on this issue asap.
Your network is not configured to allow JIRA to talk to itself externally.
This could be routing or firewalls blocking it, but the usual culprit is that you're using SSL and you have not given the keys to JIRA to enable it to go out and back to itself.
This isn't the reality of the setup, but it helps to debug it - think of the dashboard as being another application, outside JIRA, that JIRA needs to read/write over the network. You need to provide a route and possibly ssl keys for it to do so.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot