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i'm facing problem it wasn't exist,

Example some one changed the status of a Ticket from in progress to another status and assigning the ticket to someone else,  if the other person changed back the status to in progress it will be assigned automatically for the old one.

thats wrong behaviour how we can fix it thanks.

1 answer

1 vote
Tarun Sapra Community Leader Apr 07, 2019

Hello @IT Admin 

All the behaviour related to a workflow transition is generally defined in the post-function of that transition hence please look into the workflow transition configuration of the workflow and the relevant transition.

Hello Tarun

Thanks for your reply

I opened the post function and all what i see is :

1-Assign to Current User

2-Assign to Lead Developer

3-Assign to Reporter

I dont see any choice to remove the bad behavior that i mentioned above.

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