Jira - Impossible to login after installing addon-de.syracom.jira.plugins.securelogin

After installing the add-on and configuring an IP address without choosing to white- or blacklist the IP, i t became impossible to do a login in Jira.

Any suggestions?

2 answers

Hi Olav,

yes there should be a way to do it. You have to identify the server config table in your database. 

This table is named AO_<hash>_SERVER_CONFIG while <hash> is a 6 digit hash value. (e.g. AO_1D83D9_SERVER_CONFIG).

In this table you will find one record, containing the config for the plugin. And there should be a column called two_factor_auth_active, or something a like. Set the value to false. After starting Jira, the plugin should be disabled and you should be able to login with username and password.

Regards,
Alexander 

update AO_XXXXXX_SERVER_CONFIG set IP_WHITE_LIST = null

Solved the problem. No need to restart.

Entering information in the IP field without selecting black- or whitelist triggers an exception.

 

 

I am glad this solved the issue. I will give this issue to the development team, in order to prevent this type of misconfiguration in the future. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 5 hours ago in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

11 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you