Jira - Impossible to login after installing addon-de.syracom.jira.plugins.securelogin

After installing the add-on and configuring an IP address without choosing to white- or blacklist the IP, i t became impossible to do a login in Jira.

Any suggestions?

2 answers

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Hi Olav,

yes there should be a way to do it. You have to identify the server config table in your database. 

This table is named AO_<hash>_SERVER_CONFIG while <hash> is a 6 digit hash value. (e.g. AO_1D83D9_SERVER_CONFIG).

In this table you will find one record, containing the config for the plugin. And there should be a column called two_factor_auth_active, or something a like. Set the value to false. After starting Jira, the plugin should be disabled and you should be able to login with username and password.

Regards,
Alexander 

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update AO_XXXXXX_SERVER_CONFIG set IP_WHITE_LIST = null

Solved the problem. No need to restart.

Entering information in the IP field without selecting black- or whitelist triggers an exception.

 

 

I am glad this solved the issue. I will give this issue to the development team, in order to prevent this type of misconfiguration in the future. 

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