Jira Email This issue Change subject with new template

[Bruce Schlueter]

Hi all,

I have different templates which have different subjects. I also have set the most used template in the context as email template. What I have noticed is that if I choose a different template that the subject will not be changed. Instead the "default" subject will be used. As soon as I leave the email template set to "Please select" the subject will be changed if I choose a different template. Is there any possibility to refresh the subject as soon as the template changes?

Thanks, Bruce

[Bruce Schlueter]

Aivi, if you look at your outgoing context you can define a template. If you leave this blank or to be precise set it to the top entry "Please select..." then no template will be set and you can choose.

[AE]

It can not be empty:

Error occured saving context

• Please select a Template and/or a Notification Template.

[AE]

Ok, got it now. It is one of the confusing plugins in Jira.

Have googeled so much to find answers for 2 questions:

1. If person chooses different template, the subject should change

2. If person chooses template, the body should be filled and the person could change it.

[Bruce Schlueter]

You either need an email template or a notification template. So if you leave the email template blank you must set a notification template. Just as the error message says. ;-)

I just looked at it again and it still works like this in my environment

[AE]

Bruce, how do you leave the email template set to "Please select"?

[t]

I would like this with the body aswell,

I have a bunch of different text templates.. and I cant find a way to have the email body text refresh when changing template?

I thought subject & email body would always be what the template specifies, but prefil only loads one when in my scenario there is a few text templates, which makes it difficult..