Jira Core isn't working since yesterday

Hello

This error appeared yesterday, and since then our JIRA Core isn't working

"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

I waited for the "temporary glitch" or for the server to go live, but didn't worked, so I'm waiting for a action

2 answers

In my experience, this error message can mean a lot of things. Including browser issues, add-on issues, performance issues, etc. Try checking your JIRA system/catalina logs to pinpoint what's going on.

0 vote
Paulo Hennig Atlassian Team Nov 20, 2015

In case if you're running a JIRA server, check the log files (mentioned by Gabrielle) for a better troubleshooting, probably you'll get some relevant information about why JIRA stopped and why the startup is failing. 

In additional and in case if you face any roadblock finding what's going on to your instance, feel free to raise a ticket at https://support.atlassian.com where we can help you figure out what's the problem.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published 6 hours ago in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

27 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you