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Jira Core Email Notifications Stopped Working

Good morning,

Our Jira Core (cloud hosted) notifications were working a week ago but have recently stopped. Interestingly, our Confluence email notifications continue to work.

Upon checking the email logs, I see that the connection is abruptly terminated/closed right before the message is accepted. Here's a snippet from our Exchange logs from when it did work (May 16th), and today. Does anyone have any idea what may have changed?

Success - May 16th:

18-05-16 08:40:27 0018: Connection opened by mta1f5-atlassian.mta.e.sparkpost.com [52.24.176.31]
18-05-16 08:40:27 0018: > 220 mail.myservername.com ESMTP XWall v3.51
18-05-16 08:40:28 0018: < EHLO mta1f5-atlassian.mta.e.sparkpost.com
18-05-16 08:40:28 0018: > 250-mail.myservername.com
18-05-16 08:40:28 0018: > 250-ENHANCEDSTATUSCODES
18-05-16 08:40:28 0018: > 250-DSN
18-05-16 08:40:28 0018: > 250-PIPELINING
18-05-16 08:40:28 0018: > 250-8BITMIME
18-05-16 08:40:28 0018: > 250-PRIORITY
18-05-16 08:40:28 0018: > 250-CHUNKING
18-05-16 08:40:28 0018: > 250-SIZE
18-05-16 08:40:28 0018: > 250-AUTH=LOGIN
18-05-16 08:40:28 0018: > 250-AUTH PLAIN LOGIN
18-05-16 08:40:28 0018: > 250 XXWALL30
18-05-16 08:40:28 0018: < MAIL FROM:<bounce@spemail-us.atlassian.net>
18-05-16 08:40:28 0018: > 250 2.1.0 originator <bounce@spemail-us.atlassian.net> ok
18-05-16 08:40:28 0018: < RCPT TO:<some.person@myservername.com>
18-05-16 08:40:28 0018: > 250 2.1.5 recipient <some.person@myservername.com> ok
18-05-16 08:40:28 0018: < DATA
18-05-16 08:40:28 0018: > 354 start mail input
18-05-16 08:40:30 0018: 33 K received (34599 cps)
18-05-16 08:40:30 0018: > 250 2.6.0 message accepted (1l9hiwt)

Failure - May 24th (today):

18-05-24 08:16:56 0005: Connection opened by mta1f3-atlassian.mta.e.sparkpost.com [34.211.27.82]
18-05-24 08:16:56 0005: > 220 mail.myservername.com ESMTP XWall v3.51
18-05-24 08:16:56 0005: < EHLO mta1f3-atlassian.mta.e.sparkpost.com
18-05-24 08:16:56 0005: > 250-mail.myservername.com
18-05-24 08:16:56 0005: > 250-ENHANCEDSTATUSCODES
18-05-24 08:16:56 0005: > 250-DSN
18-05-24 08:16:56 0005: > 250-PIPELINING
18-05-24 08:16:56 0005: > 250-8BITMIME
18-05-24 08:16:56 0005: > 250-PRIORITY
18-05-24 08:16:56 0005: > 250-CHUNKING
18-05-24 08:16:56 0005: > 250-SIZE
18-05-24 08:16:56 0005: > 250-AUTH=LOGIN
18-05-24 08:16:56 0005: > 250-AUTH PLAIN LOGIN
18-05-24 08:16:56 0005: > 250 XXWALL30
18-05-24 08:16:56 0005: < MAIL FROM:<bounce@spemail-us.atlassian.net>
18-05-24 08:16:56 0005: > 250 2.1.0 originator <bounce@spemail-us.atlassian.net> ok
18-05-24 08:16:56 0005: < RCPT TO:<some.person@myservername.com>
18-05-24 08:16:56 0005: > 250 2.1.5 recipient <some.person@myservername.com> ok
18-05-24 08:16:57 0005: < DATA
18-05-24 08:16:57 0005: > 354 start mail input
18-05-24 08:16:58 0005: Error: Connection closed by peer for no good reason [11]
18-05-24 08:16:58 0005: Connection closed with mta1f3-atlassian.mta.e.sparkpost.com [34.211.27.82]

 

1 answer

I suffer from the same issue. Any comment?

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