Jira Cloud - -Demo - Users Not Receiving Invitations

Just signed up for the demo, and we are pretty much sold on Jira, but.... the current issue is that none of the users that have been invited to join via the users page, have received email notifications - I have tried to resend - two already have Atlassian accounts and they haven't received any notifications either.

I understand that there are some config issues with JIRA installed internally - is this the same for the Cloud App or am I facing issues as it is the 30 Day Trial Version

Any help would be appreciated

1 answer

0 vote
Jose Romero Atlassian Team Oct 07, 2015

Hello Jeff,

We have a public facing knowledge article for this issue:


We have a feature request to make this process easier: 


Please add yourself to the watcher list as well as vote for the issue per out Implementation of New Features Policy | https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

You can also raise a support ticket at https://support.atlassian.com to further investigate. 

Best Regards,
Jose | Atlassian Cloud Support

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

99 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you