Jira Cloud - -Demo - Users Not Receiving Invitations

Just signed up for the demo, and we are pretty much sold on Jira, but.... the current issue is that none of the users that have been invited to join via the users page, have received email notifications - I have tried to resend - two already have Atlassian accounts and they haven't received any notifications either.

I understand that there are some config issues with JIRA installed internally - is this the same for the Cloud App or am I facing issues as it is the 30 Day Trial Version

Any help would be appreciated

1 answer

0 votes
Jose Romero Atlassian Team Oct 07, 2015

Hello Jeff,

We have a public facing knowledge article for this issue:

https://confluence.atlassian.com/display/JIRAKB/How+to+Re-Send+Invitation+Emails+for+New+JIRA+Users

We have a feature request to make this process easier: 

https://jira.atlassian.com/browse/ID-83

Please add yourself to the watcher list as well as vote for the issue per out Implementation of New Features Policy | https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

You can also raise a support ticket at https://support.atlassian.com to further investigate. 

Best Regards,
Jose | Atlassian Cloud Support

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