It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JQL query to view oldest tickets in the past 90 days? Edited


I was viewing an average age report I created to see how long tickets in our service desk had been open in the past 90 days and saw that we had some tickets open/unresolved for longer than 30 days. It doesn't look like you can drill down into the report and view specifically WHAT tickets were unresolved for this period.  I know this report calculates an average so I was wondering if anyone had any idea of how to write a JQL query to find the specific tickets that were unresolved for a long period of time (say 30 days) in the past 90 days?


Best wishes,


2 answers

1 accepted


 created >= startOfDay(-90d) AND project in(A,B, .....)  AND resolution = unresolved

This  should do the trick  completely.



Thank you, both! @Moses_Thomas This worked!

Try use this condition in JQL:

created >= startOfDay(-90d)

project = <keyproject>   -- Select the project

AND created >= startOfDay(-90d) -- created 90 days ago or after

AND resolution = Unresolved -- resolution = unresolved

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

2,693 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you