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JQL query to view oldest tickets in the past 90 days? Edited

Bella Lopez Jul 26, 2018

Hello,

I was viewing an average age report I created to see how long tickets in our service desk had been open in the past 90 days and saw that we had some tickets open/unresolved for longer than 30 days. It doesn't look like you can drill down into the report and view specifically WHAT tickets were unresolved for this period.  I know this report calculates an average so I was wondering if anyone had any idea of how to write a JQL query to find the specific tickets that were unresolved for a long period of time (say 30 days) in the past 90 days?

 

Best wishes,

Bella

2 answers

1 accepted

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Answer accepted
Moses Thomas Jul 26, 2018 • edited Jul 27, 2018

@Bella Lopez 

 created >= startOfDay(-90d) AND project in(A,B, .....)  AND resolution = unresolved

This  should do the trick  completely.

 

Best!

Bella Lopez Aug 02, 2018

Thank you, both! @Moses Thomas This worked!

Moses Thomas Aug 02, 2018

@Bella LopezYou  are welcome!

Fabio Genovese Community Leader Aug 02, 2018

@Bella Lopez Thanks :)

1 vote
Fabio Genovese Community Leader Jul 26, 2018

Try use this condition in JQL:

created >= startOfDay(-90d)

Fabio Genovese Community Leader Jul 26, 2018

project = <keyproject>   -- Select the project

AND created >= startOfDay(-90d) -- created 90 days ago or after

AND resolution = Unresolved -- resolution = unresolved

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