I was viewing an average age report I created to see how long tickets in our service desk had been open in the past 90 days and saw that we had some tickets open/unresolved for longer than 30 days. It doesn't look like you can drill down into the report and view specifically WHAT tickets were unresolved for this period. I know this report calculates an average so I was wondering if anyone had any idea of how to write a JQL query to find the specific tickets that were unresolved for a long period of time (say 30 days) in the past 90 days?
project = <keyproject> -- Select the project
AND created >= startOfDay(-90d) -- created 90 days ago or after
AND resolution = Unresolved -- resolution = unresolved
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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