can anyone help me to create a right jql filter?
I need to search for issues with SLA "time to resolution" overdued (expired) more than 3 hours.
status = "In progress" and "Time to resolution" > elapsed("3h") is not working
thanks, seems it work with std.
and what about its bounds? looks like it takes issues in + - some minutes, isnt it?
have issues with SLA Time to 2nd line reaction":
when I'm typing like (for additional custom SLA)
status = "Analysis 2nd" and "Time to 2nd line reaction" < -1h
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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