Yes, that's correct. A JIRA Core user is not a Service Desk Agent, so they can't be assigned SD requests. It's the Agents who deal with issues in a Service Desk project.
You can involve non-agents as participants though, and if it leads to tasks for developers/Core users, use the "create linked issue" option to create something in their projects for them to deal with.
There is one big hole in Service Desk permissions for me though - when I get asked to help out on an SD request, I might spend half an hour on it. It's still the Agent dealing with it, so I don't want to be assigned to it, but I do want to log time...
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...
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