JIRA ticket creation via email

[Sagar Shah]

Hello,

Can we create an issue/ticket via Email in JIRA ? Do we need any additional plugin for this to work ? or its inbuilt

also if it allows to create the issue can it send emails to group of users for state changes ?

-Sagar

[Nic Brough -Adaptavist-]

Not sure why you've flagged this with Confluence forums.

Anyway, have a look at https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

For "email groups on state change", have a look at notifications

[GabrielleJ]

Everything is documented here: https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

There are add-ons, check JEMH (JIRA Enterprise Mail Handler)