Can we create an issue/ticket via Email in JIRA ? Do we need any additional plugin for this to work ? or its inbuilt
also if it allows to create the issue can it send emails to group of users for state changes ?
Not sure why you've flagged this with Confluence forums.
Anyway, have a look at https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html
For "email groups on state change", have a look at notifications
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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