Can we create an issue/ticket via Email in JIRA ? Do we need any additional plugin for this to work ? or its inbuilt
also if it allows to create the issue can it send emails to group of users for state changes ?
Not sure why you've flagged this with Confluence forums.
Anyway, have a look at https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html
For "email groups on state change", have a look at notifications
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