JIRA clients suddenly started failing (505 error as I recall). When I restarted JIRA and opened the web server it took me to the initial setup screen. Is there any way to recover my data? I stopped when this happened to try to preserve my old data, the most valuable actually being the hours spent on permissions setup.
My config is a Mac mini running Mac OS X server. Version is 10.12.2.
I was running the start-jira.sh from the command line. I have the repeating issues plug in installed. I am using the free MySQL for Mac OS X running as a startup service as the data base.
Please advise how to proceed.
Before a whole reinstall, I ran the config tool again, which killed my db config file (simple to fix, just delete deprecated property as I read elsewhere)
When it restarted, I had to reindex the data base. I now had my data back but I was now missing the repeating issues plunging I purchased yesterday. No evidence that I even purchased it: manage adding showed nothing for it and looking for paid via Atlassian showed no add ons in my JIRA instance.
I really want the repeating add on and don't want to buy it twice or reinstall it if that had anything to do with the original problem.
Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs