JIRA role only for user management?

Hi, for our JIRA admins a lot of time is consumed by user management (creating new users, sometimes disabling/deleting accounts) and creating new projects. It would be much more efficient if our servicedesk could handle these tasks. 

Servicedesk should obviously not be able to change other system settings such as workflow schemes, screen schemes, etc... in fact not a further system setting one can think of. I can imagine new projects are a bit more complex due to their settings, so perhaps let's say: at least user management.

Is there any way to do this? It sounds like it could be a global user permission, but yet it isn't.


1 answer

1 accepted

0 votes
Answer accepted

No.  User management is done by administrators, and administrators have access to all admin functions.

If you're not using Cloud, then you have some options - there are add-ons which can do some of the project creation stuff, and other addons that would allow you to build workflows that can do the maintenance without needing admin rights.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

382 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you