Hi, for our JIRA admins a lot of time is consumed by user management (creating new users, sometimes disabling/deleting accounts) and creating new projects. It would be much more efficient if our servicedesk could handle these tasks.
Servicedesk should obviously not be able to change other system settings such as workflow schemes, screen schemes, etc... in fact not a further system setting one can think of. I can imagine new projects are a bit more complex due to their settings, so perhaps let's say: at least user management.
Is there any way to do this? It sounds like it could be a global user permission, but yet it isn't.
No. User management is done by administrators, and administrators have access to all admin functions.
If you're not using Cloud, then you have some options - there are add-ons which can do some of the project creation stuff, and other addons that would allow you to build workflows that can do the maintenance without needing admin rights.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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