JIRA role only for user management?

Hi, for our JIRA admins a lot of time is consumed by user management (creating new users, sometimes disabling/deleting accounts) and creating new projects. It would be much more efficient if our servicedesk could handle these tasks. 

Servicedesk should obviously not be able to change other system settings such as workflow schemes, screen schemes, etc... in fact not a further system setting one can think of. I can imagine new projects are a bit more complex due to their settings, so perhaps let's say: at least user management.

Is there any way to do this? It sounds like it could be a global user permission, but yet it isn't.


1 answer

1 accepted

0 vote

No.  User management is done by administrators, and administrators have access to all admin functions.

If you're not using Cloud, then you have some options - there are add-ons which can do some of the project creation stuff, and other addons that would allow you to build workflows that can do the maintenance without needing admin rights.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot