Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA renames attachments by appending them to their names someting like ....

Hello
I trying to set up a incoming mail handler. There is a problem with attachment (only files with Cyrillic in the name).

JIRA renames attachments by appending them to their names someting like "
_koi8-r_B_zMHT1NgueGxzeA==_=" or "utf-8''%D0%9A%D1%83%D1%80%D0%B3%D0%B0%D0%BD%D..."

...and then adding comment: 
Renamed attachment file:' filename 'to' filename=koi8-r_B_zMHT1NgueGxzeA=== ' because it contained invalid characters.

How to disable this?

And if we add an attachment through the JIRA's interface, there are no problems.

2 answers

1 accepted

We have dealt with the problem, thanks for participation.

It's nice to hear that, Левченко!

I've been using UTF-8 as encoding.

Can you share with us how did you deal with this subject? This answer could help other customers that could be facing the same problem as you.

Best Regards.

it was a mail server problem. There is no problem with another mail server.

Like Henrique Bittencourt likes this
1 vote

Hi Terra!

I just tested in my local instance by sending an email creating a Jira issue with an attachment with Cyrillic characters in its name and guess what? All went fine!

  1. Can you please clarify if you're using any add-on as mail handler?
  2. The affected project is a Service Desk type?

Best Regards

Hello Henrique!

1) I use the built-in JIRA email catcher (mail handler), do not use the plugin.

2) No, it's usual project.

What encoding do you use in JIRA? What was the length of the file name? With a long filename, it looks like this (for short all went fine):

2018-11-21_12-00-14.jpg

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,881 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you