JIRA query with Adaptavist ScriptRunner to identify all tickets which were not processed

Hi, I'm trying to find out if our JIRA reporting can be improved with ScriptRunner (which is installed as a demo version). I'm not a dev therefore I was not able to find a proper solution for this scenario:

I need all tickets

which were created from a member of a certain group in JIRA

and which were not updated after creation in any way (e. g. change of status from new to in progress) within a certain number of days.

I've managed to create a query which refers to today but this does not match to the query above:

issueFunction in expression("", "created +14*d > today") and reporter in (...)

I would be very happy for any help.

2 answers

1 accepted

This widget could not be displayed.
Vasiliy Zverev Community Champion Nov 30, 2016

You can do this without scriptrunner. Here is JQL for your case:

creator in membersOf("jira-users") AND NOT status changed from new to "in progress"  AFTER startOfDay(-10d)

This works good for me, many thanks!

This widget could not be displayed.

just curious why JQL

Updated = Created

is invalid?


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

78 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you