JIRA notifications are not included in the Confluence Workbox

Hi there!

I cannot make JIRA notifications included in the Confluence Workbox. I have verified that:

  1. JIRA and Confluence are connected via application link. The two-way authentication using OAuth for both incoming authentication and outgoing authentication is configured and running. (Creating links between Confluence pages and JIRA issues is working)

  2. JIRA is displayed in the In-app Notifications settings in the Confluence. See the screenshot below.
    image2015-10-26 14:8:12.png

  3. The ability to receive notifications from JIRA or another Confluence site is available in Confluence 4.3.3 and later. To receive JIRA notifications, you need JIRA 5.2 or later.
    My Confluence version is: 5.5.4 - OK
    My JIRA version is: 6.4.11 - OK

  4. The following plugins must be present and enabled in JIRA: Workbox - Common Plugin, Workbox - JIRA Provider Plugin.
    Both of them are present and enabled - OK

Do I miss something? Do you have any ideas what could be wrong? What are your experiences?

Thank you very much in advance!

3 answers

This widget could not be displayed.

Anybody? :)

This widget could not be displayed.
Steven Behnke Community Champion Feb 01, 2016

Consider opening a ticket with support.atlassian.com. This isn't something most of us have seen.

This widget could not be displayed.

Hello @Steven Behnke,

thanks for the hint! I already created the support ticket because I did not get any advises here.

Problem can be fixed by creating unproxied application links.



Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published yesterday in Marketplace Apps

The 7 hacks of highly successful automation

...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...

131 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you