JIRA not able to conenct to database

Hi Team,

 

We have changed password of JIRA database recently , once i try to login through URL, its showing below issue:

Please suggest

HTTP Status 500 - Could not determine database type. (ORA-01017: invalid username/password; logon denied


type Exception report

message Could not determine database type. (ORA-01017: invalid username/password; logon denied

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (ORA-01017: invalid username/password; logon denied
)
	org.ofbiz.core.entity.config.DatasourceInfo.getDatabaseTypeFromJDBCConnection(DatasourceInfo.java:409)
	org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:831)
	org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:730)
	org.ofbiz.core.entity.GenericHelperDAO.findByAnd(GenericHelperDAO.java:150)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:901)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:879)
	org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:848)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.findPropertyEntry(OFBizPropertySet.java:298)
	com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.exists(OFBizPropertySet.java:170)
	com.atlassian.jira.propertyset.JiraCachingPropertySet.exists(JiraCachingPropertySet.java:744)
	com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.getEntry(BootstrapOfBizPropertyEntryStore.java:62)
	com.atlassian.jira.propertyset.CachingOfBizPropertySet.get(CachingOfBizPropertySet.java:202)
	com.opensymphony.module.propertyset.AbstractPropertySet.getString(AbstractPropertySet.java:305)
	com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:272)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:57)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getEncoding(ApplicationPropertiesImpl.java:138)
	com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getContentType(ApplicationPropertiesImpl.java:162)
	com.atlassian.jira.web.filters.JiraEncodingFilter.getContentType(JiraEncodingFilter.java:59)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
	com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

 

root cause




3 answers

Hi Nidhi,

 

here you have instruction:

https://confluence.atlassian.com/jira/connecting-jira-to-a-database-185729615.html

remember to put db driver to your JIRA installation

The log says that the login fails, so you should verify if you're using the correct password in your dbconfig.xml

Chris Fuller Atlassian Team Apr 07, 2016

This.

You know the password was changed.  You know the error message says the login in failing.  You just need to update the password in JIRA's configuration so that it will use the new password.

Hi Nidhi,

      Check the status of your database server to ensure it is running.

    • Check if the database related Service is started and running.
  • If your database server is running, check your network configuration to ensure that it is accessible by JIRA 

    • Use ping from the JIRA server to the database server

    • Use telnet from the JIRA server to the database server for testing port connectivity

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