JIRA for feedback

[Matthew Kuchinsky]

Hi, colleagues!

I am looking for the best way to collect the feedback from customers of our products. And I know that JIRA is a very good platform for this. But I suppose that I need some kind of plugin for it.

Can you help me?

[Pavel Zubov · Accepted solution]

Hi!

You can take a look at Customer Case add-on for JIRA Cloud.

It provides you with feedback collector platform in your JIRA. You can create a custom feedback forum and submit requests from it to Customer Case via email. In addition, you can also open the customer portal to your customers and users, so they can quickly browse the existing ideas and vote for them.

If you have any questions, feel free to contact me at pzubov@stiltsoft.com.

[Lorenzo Bueno]

Hello Matthew,

I think that this blog article would be of your interest based on your question:

• Collect feedback in jira to build better products

It's divided into three parts, and the second part is a How To. Also it's a very good article!

Also I found this Plugin for JIRA server:

• https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.JIRA-Feedback/server/overview

I hope this helps!