JIRA create issue not working

Hi Team,

I am trying to create a new issue in a Project in my JIRA instance, I am JIRA admin for JIRA instance.

But once I am filling all the details of fields in create issue screen, and clicking on create button., it is asking to leave this page and saying an error as "page can not be displayed" other people in my team are able to create issues in the same JIRA. I have all the proper permissions to create issues. Please suggest

2 answers

That seem odd. Is this happening to your account only?

I'd try a couple of things, but they're all shots in the dark.

  • Try another browser.
    • If another browser works, check out plugins/extensions in your current one, disable them all and see if you get different results, then enable them a couple at a time to narrow it down.
  • Click 'Configure Fields' in the upper right, make sure they're all being displayed.  
  • Try an incognito window.
    • Maybe there's some autofill stuff that's getting in the way.

You have permissions to create tickets otherwise you wouldn't get as far as you are, so some other mechanism getting in the way.  

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

728 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot