So "communication memo" is an issue type that you have defined. I'm not sure most of the rest is particularly relevant here, but it sounds like you've got a workflow that takes one of these through a cycle, and your question is how you would "reject" and issue once it reaches "closed" in the flow.
If that's right, then the answer is to look at the workflow and get the admins to add a "reject" transition out of "closed" and back into some other status.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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