JIRA (cloud) keeps logging me out

Browser: Chrome / Windows 10

 

I logged out manually once. Ever since, JIRA logs me out every few minutes. 

Checking "stay logged in" does not help. Clearing the browser cache and cookie data does not help. I am not using incognito mode.

I am not using any other Atlassian product on the same machine.

 

What can I do? This is super annoying.

2 answers

Hey Tobias!

First thing I'd do is check out this document and see if any of it applies to your environment.

From there, do you have another system that you can use to see if you encounter the same issue?  Different browser?  

Thanks!

I'm having the exact same problems here.

I usually connect from two sites: office and home. The office machine (Windows 10, Chrome latest) stays logged in without any problems; whereas, my home machine (also Windows 10, Chrome latest) logs me out after a few minutes when the tab gets focus.

I did wonder if being logged into Chrome on both machines with the same Google account may had been causing issues from browser synching, so I tried using Firefox and Edge on my home machine, but these too have the same problem.

I tried following the guide you provided, but this didn't help at all.

Any ideas?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

139 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you