Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA cloud and slack integration partially working

Hi,

I want to use JIRA cloud app so I could create issues straight from slack messages. For me and my colleagues this functionality works, but I face some problems when my clients can't use this functionality. My client has a multi-channel guest status in our slack and they have valid users in our jira. The clients have their own jira as well. We face the issue when they have to auth their account to use jira cloud app in our slack, they follow the jira bot prompted message and then they get error saying: "You don't have permissions, contact your admin for installing new apps".

My guess here is when they try to auth their account, somehow the bot registers the client's jira and directs them to the error page.

Is there ability to select by witch login to login when authenticating via the jira cloud app? 

2 answers

I'm having the same issue - was this resolved? 

0 votes
Ryan Crumley Atlassian Team Jun 18, 2019

Hi Simonas,

Slack users can change the Atlassian account used by /jira actions at any time by typing /jira logout then /jira connect to login with a different Atlassian account. Note that this association is scoped to the Slack workspace. If the client does this your shared Slack workspace it will not effect /jira actions in other Slack workspaces.

That being said I am not 100% sure this is the issue you are running into. If you provide me with some more information I can help narrow it down further. 

We face the issue when they have to auth their account to use jira cloud app in our slack, they follow the jira bot prompted message and then they get error saying: "You don't have permissions, contact your admin for installing new apps".

Can you tell me more about what they are clicking on inside of Slack to initiate this flow and the action they are taking just before seeing the error message? If possible screenshots are very helpful.

Hi, Ryan, thanks for comments. Will try these commands once I'm face-to-face with the client. Here's a screenshot of what we are clicking to initiate the workflow.Screen Shot 2019-05-15 at 13.41.55.pngSo we want to use the "Create issue from" command, when you are using it for the first time you have to authenticate yourself. Once you press login you are being redirected to page saying: "You don't have permissions, contact your admin for installing new apps". 

Ryan Crumley Atlassian Team Jul 11, 2019

@Simonas Vaskevicius Thanks for following up with more information. If you can capture the url to the page that is displaying the message "You don't have permissions, contact your admin for installing new apps" this will help us determine if the problem is on the Slack or Atlassian side.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,888 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you