JIRA cannot turn off autowatch

[Robert Nadon]

Hi all,

I am trying to turn off autowatch for an automated ID to help alleviate some of the mass emails from JIRA, as described here: https://confluence.atlassian.com/pages/viewpage.action?pageId=298975297 

But when I go to any of my users profiles, there is no "preferences"  All users are LDAP based.

Does anyone know how can I turn off autowatch for just a single automation user and leave it on for my normal users?

Thanks,

Robert

[Robert Nadon · Accepted solution]

Actually just found out that this is a problem with su plugin, not JIRA.  As when I log in as the user I can see the preferences.  When I su to the user it does not.  I am good to go.

[GabrielleJ]

su to the user?

[Robert Nadon]

Yes there is a plugin called "su" (switch users carried over from UNIX su) in which an admin can switch to that user. It is VERY helpful in debugging issues. I have a lot of my users say I cannot do X. So I go in as them and see for myself.

[Robert Nadon]

Great plugin, just found the first bug for myself.

[Robert Nadon]

https://marketplace.atlassian.com/plugins/com.dolby.atlassian.jira.jirasu

[GabrielleJ]

Ah I see. Yeah, logging in with the account will have the preferences for you. I did not know that su plugin before :)