JIRA always down, show proxy error before & after changing virtual machines (from Hyper V to VMware)

I have been having issue with JIRA (500 user license) & msql, server related, running on CentOS and Hyper V virtual machine together with 4 cpus & 4gb ram. As my number of users grew up to 310 and more users, the JIRA application always heard proxy error problems, availability issues  and loading issues. I did some reading and moved it to VMWare virtual machine with more cpus and 8gb ram, and ran the application and DB in separate virtual machines. 


After the JIRA was moved to a new virtual machine VMware, it became worse. always proxy error, instead of improve. My current JIRA version is 6.3.15. Mostly when this happen in the previous environment and new environment we troubleshoot, look at the logs and most of the time, we do not find any problem. How we fix the issue is by restarting the server and everything gets back to normal. 


  1. I want to be certain if it is a load problem. I want to do load test. Currently i have 310 active users. Is there any scripts i can use to auto create new accounts and make them active by batch, is there also any scripts I can use to deactivate users by batch?
  2. This server issues is becoming increasingly frustrating and I need the JIRA to be stable, currently its not and is very unpredictable as it affects my company process and business. Please I need advise and help on how to make it stable


1 answer

Did you try to increase JVM Memory settings in setenv.sh ? Default settings are small


May be try bumping them up to "1024m", "4096m"

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

221 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you