JIRA Startup Failed

I installed JIRA on a Windows 2008 box.  I'm using SQL Server 2012.  Database was created successfully.  When I go to Access JIRA, I am redirected to JiraLockedError with following error:


JIRA Startup Failed


Unable to load values for CacheKey[entityName=jira.properties,entityId=1]


How do I fix this.



2 answers

This widget could not be displayed.

Hi Craig,

                 Did you check this thread https://answers.atlassian.com/questions/37530154




This widget could not be displayed.

Thanks, I solved it.  It was a collation issue.  It was set to case-sensitive, it should have been case-insensitive.  I didn't realize that Confluence and JIRA require difference collations.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 5 hours ago in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

23 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you