JIRA Service Desk - SMS Requests

I posted this on the Dicussion Fourms but no one answered so I will open it up to others. 

As a JSD Administrator, I would like to see a feature allowing users to text message (SMS) a Service Desk Request. This would allow users to submit requests outside of the network and simplify JSD. I'm fully aware and using the JSD Portal and Email Requests but I would like SMS Requests as well.

  • Is there any plug-ins for JSD that allow SMS (A supported one)?
  • Should we open a JSD request through Atlassian regarding this?
  • Any thoughts or ideas?

1 answer

One way to acheive this would be to use an SMS provider such as Textlocal to handle incoming SMS messages, and then forward them to your support email address :)

We've used textlocal quite a bit for sending out SMS from JSD (ScriptRunner custom workflow scripts), but it could easily be used to forward incoming SMS too.

https://www.textlocal.com/

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