I posted this on the Dicussion Fourms but no one answered so I will open it up to others.
As a JSD Administrator, I would like to see a feature allowing users to text message (SMS) a Service Desk Request. This would allow users to submit requests outside of the network and simplify JSD. I'm fully aware and using the JSD Portal and Email Requests but I would like SMS Requests as well.
One way to acheive this would be to use an SMS provider such as Textlocal to handle incoming SMS messages, and then forward them to your support email address :)
We've used textlocal quite a bit for sending out SMS from JSD (ScriptRunner custom workflow scripts), but it could easily be used to forward incoming SMS too.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs