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JIRA ReIndex


I'm using

  • JIRA Core Version 7.2.6 64 Bit on Linux 64 Bit
  • Java 1.8 64 Bit

When I do a reindex of JIRA I got the following error in the log-file:

2016-12-08 14:17:26,757 IssueIndexer:thread-9 WARN anonymous 847x35x1 11wbwdv /secure/SetupImport.jspa [c.a.j.issue.index.DefaultIssueDocumentFactory] Error index
ing issue TOLERANCE-561: Dropping 'customfield_10965'
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.movedToSprintAfterStartDate(
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.lambda$null$22(
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.lambda$removeOtherNonActiveSprints$23(
        at java.util.Collection.removeIf(
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.removeOtherNonActiveSprints(
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.getSprintChangeHistoryForIssue(
        at com.atlassian.greenhopper.customfield.sprint.SprintHistoryEntryFactory.getSprintChangeHistory(
        at com.atlassian.greenhopper.customfield.sprint.SprintCustomFieldIndexer.addDocumentFields(
        at com.atlassian.greenhopper.customfield.sprint.SprintCustomFieldIndexer.addDocumentFieldsSearchable(
        at com.atlassian.jira.issue.index.indexers.impl.AbstractCustomFieldIndexer.addIndex(
        at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory$Builder.add(
        at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory$Builder.addAll(
        at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.apply(
        at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.apply(
        at com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy.get(
        at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(
        at com.atlassian.jira.issue.index.DefaultIssueIndexer$IndexIssuesOperation.perform(
        at com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$null$2(
        at com.atlassian.jira.index.SimpleIndexingStrategy.get(
        at com.atlassian.jira.index.SimpleIndexingStrategy.get(
        at com.atlassian.jira.index.MultiThreadedIndexingStrategy$
        at com.atlassian.jira.index.MultiThreadedIndexingStrategy$
        at com.atlassian.jira.util.concurrent.BoundedExecutor$
        at java.util.concurrent.ThreadPoolExecutor.runWorker(
        at java.util.concurrent.ThreadPoolExecutor$

I do not have any impact on my running system, but I would feel better if I could correct the system, that the error would not occur.

Thanks for any help.






6 answers

1 accepted

0 votes
Answer accepted

Hello Norbert,


which database (manufacturer, version)  do you used before the update and which database do you use after the update?

Hi Peter,

we will upgrade to JIRA 7.3 because we recognized that this version do not cause the error.

Thank you all.



Try to execulte integrity check at first. Sometimes it helps.

Hi Vasiliy,

integrity check do not solve my problem!

Any other hint?

Thank you


Lets go further. 

What is customfield_10965?

What type is it?

Is buid-in type or provided by some plugin?

Hi Vasiliy,

here is a snapshot from table CUSTOMFIELD:

image2016-12-9 13:31:28.png

Seems for me, that is a custom_field used by JIRA Agile (formerly: Greenhopper).

Any idea?

Thank you


Hm, it seems that migration from JIRA 6 to JIRA 7 was completed with errors. 

Unfortunatelly we do not use Agile and I do know how to migrate it. 

Try to find documentation about JIRA Agile migration and follow guids

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