JIRA Outgoing communication (send Data)

[Marek Ceizel]

Hello everyone,

I'm quite new in JIRA so sorry for dummy question :)

I need to integrate ITSM (BMC) with JIRA. It is pretty clear for me on ITSM (BMC Side) and I can create and manage JIRA Task through RestAPI. My question is how is it done in JIRA when an e.g. comment is created on a JIRA Task (and the task came from ITSM which is distinguished by a Ticket Number in some custom field)  that JIRA triggers an Update direction ITSM (BMC).

General question how can one define a trigger that when some qualification is met, JIRA sents data through restAPI to some external system?

thanks a lot

Marek

[John Funk · Accepted solution]

Hi Marek  - Welcome to the Atlassian Community!

I would encourage to watch this webinar on Automation for Jira from last week. Towards the end there is a use case where Jira can use Automation to start a build process in Jenkins. It should be fairly similar to what you want to do with ITSM (BMC).

https://www.atlassian.com/webinars/software/how-to-supercharge-your-automation-in-jira-cloud?_ga=2.93429464.413982196.1591014579-1313086432.1576012938

[Marek Ceizel]

thank you so much John. Yes that helped a lot.

Now I see there is the Send web request message action which can be used to contact a webservice or restAPI.

What I don't see is how flexible is the building of custom data which I want to send. But that is already something what we have to find out :)

[John Funk]

Great - glad I could help out. Good Luck!