May you check the log of emails from project Luiolei here?:
Do you find any failures there?
We experienced a similar issue before, when too many emails were sent in a time interval of 15 minutes:
Check the number set in 'Messages Threshold', and increase it to let JIRA process more emails.
You can also whitelist the domains you do not want to be counted towards that limit.
Hope it helps.
|Email address||Request Type||Status||Actions|
|Luioleiemail@example.com||Get IT help|
No problems found with email settings configuration.
Successfully connected to the specified email server.
Log is showing some failure...
|01/Aug/16 5:32 PMfirstname.lastname@example.org||Success||01/Aug/16 12:39 PM|
|01/Aug/16 12:38 PMemail@example.com||FAILURE||Read timed out||01/Aug/16 12:38 PM|
|01/Aug/16 12:36 PMfirstname.lastname@example.org||Success||01/Aug/16 12:07 PM|
|01/Aug/16 12:06 PMemail@example.com||FAILURE||Read timed out||01/Aug/16 12:06 PM|
|01/Aug/16 12:04 PMfirstname.lastname@example.org||Success||31/Jul/16 12:48 AM|
|31/Jul/16 12:44 AMemail@example.com||FAILURE||Read timed out||31/Jul/16 12:44 AM|
|31/Jul/16 12:41 AMfirstname.lastname@example.org||Success||29/Jul/16 2:06 PM|
|29/Jul/16 2:05 PMemail@example.com||FAILURE||connection timed out...||29/Jul/16 2:04 PM|
|29/Jul/16 2:03 PMfirstname.lastname@example.org||Success||29/Jul/16 1:47 PM|
|29/Jul/16 1:46 PMemail@example.com||FAILURE||connection timed out...||29/Jul/16 1:46 PM|
|29/Jul/16 1:45 PMfirstname.lastname@example.org||Success||29/Jul/16 1:10 PM|
But still Notification is not working
When Customer is sending an Issue in a Mail to a specified E-Mail Id, Then JIRA is creating the Issue with new Key Number.
The Problems are
When i use Notification helper
ITTI LOL Support is the current assignee
ITTI LOL Support is watching the issue LOL-59
Status: kamalesh Prabu receives notifications for the 'Issue Created' event
kamalesh Prabu is the reporter
But not received any notification Mail for Reporter and Assignee
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs