JIRA Notification is not at all working... Who send the Issue not receiving Nodifiion.. all other users also not receing Notification

This question is in reference to Atlassian Documentation: Managing service desk notifications

Frustrating on Notification.. It never send notification Assignee, Reporter ... I tried all the Option...

3 answers

1 accepted

0 votes
Ignacio Pulgar Community Champion Aug 01, 2016

May you check the log of emails from project Luiolei here?:

https://<YOURS>.atlassian.net/secure/admin/SDMailInfo.jspa

Do you find any failures there?

We experienced a similar issue before, when too many emails were sent in a time interval of 15 minutes:

Check the number set in 'Messages Threshold', and increase it to let JIRA process more emails.
You can also whitelist the domains you do not want to be counted towards that limit.

https://<YOURS>.atlassian.net/secure/admin/IncomingMailServers.jspa

Hope it helps.

Ignacio Pulgar Community Champion Aug 01, 2016

Edited this answer to include the URL to the Incoming Mail Servers configuration page.

Service Desk

 Email addressRequest TypeStatusActions
Luioleilol_support@itti.comGet IT help
No problems found with email settings configuration.
Successfully connected to the specified email server.
 

Log is showing some failure...

Date

 Email addressStatusDetailsSince
01/Aug/16 5:32 PMlol_support@itti.comSuccess 01/Aug/16 12:39 PM
01/Aug/16 12:38 PMlol_support@itti.comFAILURERead timed out01/Aug/16 12:38 PM
01/Aug/16 12:36 PMlol_support@itti.comSuccess 01/Aug/16 12:07 PM
01/Aug/16 12:06 PMlol_support@itti.comFAILURERead timed out01/Aug/16 12:06 PM
01/Aug/16 12:04 PMlol_support@itti.comSuccess 31/Jul/16 12:48 AM
31/Jul/16 12:44 AMlol_support@itti.comFAILURERead timed out31/Jul/16 12:44 AM
31/Jul/16 12:41 AMlol_support@itti.comSuccess 29/Jul/16 2:06 PM
29/Jul/16 2:05 PMlol_support@itti.comFAILUREconnection timed out...29/Jul/16 2:04 PM
29/Jul/16 2:03 PMlol_support@itti.comSuccess 29/Jul/16 1:47 PM
29/Jul/16 1:46 PMlol_support@itti.comFAILUREconnection timed out...29/Jul/16 1:46 PM
29/Jul/16 1:45 PMlol_support@itti.comSuccess 29/Jul/16 1:10 PM

====================================

But still Notification is not working

 

Ignacio Pulgar Community Champion Aug 01, 2016

I would suggest to open a request with Atlassian Support to determine the cause of those timeouts and how to fix them.

Provide them with as much info as you have collected so far so that they can assist you quicker.

Regards!

Thanks lot!!!! Now we are getting notification. I set the "Message Threshold"

One more time Thanks lot!!

1 votes
Tarun Sapra Community Champion Jul 29, 2016

Being frustrated doesn't help, can you please elaborate your problem, to whom you want to send the notification and you mean the reporter is not getting notified, please patiently explain the whole problem.

Ignacio Pulgar Community Champion Jul 29, 2016

Indeed

When Customer is sending an Issue in a Mail to a specified E-Mail Id, Then JIRA is creating the Issue with new Key Number.

The Problems are

  1. Customer not receiving any Mail on Ticket Number ( Key) - kamalesh_prabu@itti.com
  2. Assignee also not receiving any Mail on the Ticket Number - lol_support@itti.com

When i use Notification helper

====================================================================

  • Event: Issue Created
  • User: ITTI LOL Support
  • Project: Luiolei
  • Scheme: Luiolei Nodification Scheme
  • Issue: LOL-59
  • Status: Green(Tick) ITTI LOL Support receives notifications for the 'Issue Created' event

     

 Status

Summary

Details

Green(Tick)

Current Assignee

ITTI LOL Support is the current assignee

Green(Tick)

Issue Watchers

ITTI LOL Support is watching the issue LOL-59

 

===================================================================

  • Event: Issue Created
  • User: kamalesh Prabu
  • Project: Luiolei
  • Scheme: Luiolei Nodification Scheme
  • Issue: LOL-59

Status: kamalesh Prabu receives notifications for the 'Issue Created' event

Status

Summary

Details

 Green(Tick)

Reporter

kamalesh Prabu is the reporter

 

 

=========================================================================

But not received any notification Mail for Reporter and Assignee

Regards

Kamalesh Prabu

 

0 votes
Ignacio Pulgar Community Champion Jul 29, 2016

Some questions about the user(s) who doesn't receive any notifications:

  • are they SD Customers, or part of the SD Team?
  • are the issues being opened from the customer portal?
  • is there a notification scheme set on the SD project?

 

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