May you check the log of emails from project Luiolei here?:
Do you find any failures there?
We experienced a similar issue before, when too many emails were sent in a time interval of 15 minutes:
Check the number set in 'Messages Threshold', and increase it to let JIRA process more emails.
You can also whitelist the domains you do not want to be counted towards that limit.
Hope it helps.
|Email address||Request Type||Status||Actions|
|Luioleiemail@example.com||Get IT help|
No problems found with email settings configuration.
Successfully connected to the specified email server.
Log is showing some failure...
|01/Aug/16 5:32 PMfirstname.lastname@example.org||Success||01/Aug/16 12:39 PM|
|01/Aug/16 12:38 PMemail@example.com||FAILURE||Read timed out||01/Aug/16 12:38 PM|
|01/Aug/16 12:36 PMfirstname.lastname@example.org||Success||01/Aug/16 12:07 PM|
|01/Aug/16 12:06 PMemail@example.com||FAILURE||Read timed out||01/Aug/16 12:06 PM|
|01/Aug/16 12:04 PMfirstname.lastname@example.org||Success||31/Jul/16 12:48 AM|
|31/Jul/16 12:44 AMemail@example.com||FAILURE||Read timed out||31/Jul/16 12:44 AM|
|31/Jul/16 12:41 AMfirstname.lastname@example.org||Success||29/Jul/16 2:06 PM|
|29/Jul/16 2:05 PMemail@example.com||FAILURE||connection timed out...||29/Jul/16 2:04 PM|
|29/Jul/16 2:03 PMfirstname.lastname@example.org||Success||29/Jul/16 1:47 PM|
|29/Jul/16 1:46 PMemail@example.com||FAILURE||connection timed out...||29/Jul/16 1:46 PM|
|29/Jul/16 1:45 PMfirstname.lastname@example.org||Success||29/Jul/16 1:10 PM|
But still Notification is not working
When Customer is sending an Issue in a Mail to a specified E-Mail Id, Then JIRA is creating the Issue with new Key Number.
The Problems are
When i use Notification helper
ITTI LOL Support is the current assignee
ITTI LOL Support is watching the issue LOL-59
Status: kamalesh Prabu receives notifications for the 'Issue Created' event
kamalesh Prabu is the reporter
But not received any notification Mail for Reporter and Assignee
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