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JIRA Mail Handler

JIRA Team Mailbox Jan 07, 2016

Is there any way to configure the JIRA to update tickets when the email comes with same subject in the email handler without using ticket number in the subject ?

2 answers

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Answer accepted
Nic Brough [Adaptavist] Community Leader Jan 07, 2016

No, it relies on the issue number (the summary is not unique, so you can't really use it as a simple match)

You'll need your own mail handler to do that (one that can cope with non-unique strings, and encapsulates your logic on matching - e.g. if the email has a valid issue id, and a valid summary that matches a different issue)

0 votes

Nic is right, JIRA cannot do it for you. You either develop your own mail handler, or use Email This Issue a JIRA add-on that can do this for you.

If you need more information on how exactly it works, please let me know. 

Tibor

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