JIRA Instance Down

Our JIRA instance decided to go down today. What information would you need besides logs to help us get to the root cause of this problem?

1 answer

1 accepted

1 vote
Accepted answer

There's all sorts of things Atlassian (and the rest of us) might ask for, but the logs are very much the most important thing - they tell us what the problem is, or, failing that, they tell us where to look next.

Best bet for Atlassian, use the support tools to raise a support request - it will bundle up the logs and a load of other stuff for them to take a look at.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

4,080 views 9 8
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you