There's all sorts of things Atlassian (and the rest of us) might ask for, but the logs are very much the most important thing - they tell us what the problem is, or, failing that, they tell us where to look next.
Best bet for Atlassian, use the support tools to raise a support request - it will bundle up the logs and a load of other stuff for them to take a look at.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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